Refunds
Effective 10 November 2026
If Chalk isn't for you, ask within 14 days of buying and you get a full refund. No forms, no questions.
How to ask
Write to our support address from the email you paid with, or reply to the email with your license key. Say it's a refund request; you don't need to say why.
What happens next
- We refund the full amount to the card or account you paid with, usually within 2 working days of your request. Your bank usually takes another 5 to 10 working days to show it.
- Once the refund goes through, your license key can no longer download, install or update Chalk, and we won't send it again. A copy you already installed keeps working, because Chalk checks its key on your Mac without going online.
- Please uninstall Chalk: run
chalk uninstall-claude, then delete the Chalk app.
After 14 days
We may still refund in other cases, for example if Chalk doesn't work on your Mac and we can't fix it. Write to us and we'll sort it out.
Your legal rights
This policy adds to any rights you have under consumer law, and doesn't take any away. If you're in the EU or UK, the law gives you 14 days to withdraw from an online purchase. This policy honours that in full: ask within 14 days and you get everything back, even though you've already downloaded and used Chalk.